About

Our client is a design agency that specialises in retail and branding. Their talented and hard-working team delivers high-quality retail interior and architectural design, retail graphics and brand identity projects to a variety of well-known blue-chip clients.

Now looking for a Senior Account Manager to join their busy Client Services team. The successful applicant should combine creative and strategic thinking, in order to maintain and grow client relationships. Working across a selection of Sports Retail Clients, the work spans across all disciplines including retail interiors, graphic comms, photography, motion/film and digital, and in store campaign executions.

Job Role

• Recognise and develop new business opportunities
• Become an expert in each of your client’s industries, monitoring competitor activity
• Take ownership and build lasting relationships with clients
• Lead cost planning sessions on accounts assigned to you
• Plan, develop and prepare cost proposals for each project, with clear objectives
• Ensure that accounts are delivered effectively on time and on budget, and that the client relationship is well managed to ensure excellence in every aspect of delivery
• Attend client review meetings and monitor progress, with an awareness of risk at all times
• Own all client meetings: propose meeting structures, collate agendas and lead meetings
• Present to clients across all levels of seniority
• Work closely alongside the Account Director to collate a full evaluation programme against client objectives and ensure that results are communicated during quarterly review meetings
• Lead, inspire and engage internal teams
• Demonstrate leadership and take responsibility for overall client accounts
• Work collaboratively with the team
• Manage and motivate more junior team members

Skills and Experience

• Ideally 5-6 years agency experience, delivering retail activation projects
• High level of MS Office applications including Word, Excel, PowerPoint, and MS Project
• Good knowledge of how different disciplines influence each other, from retail and environments, campaigns, retail graphics, branding to motion graphics, film and digital
• Impressive organisational skills, be a team player with the confidence to use your own initiative
• Thrive under pressure
• Flexible to peaks in workload, whilst working efficiently and accurately
• Willingness to undertake some travel for client meetings or in-store activations